{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T04:22:12.448Z"
  },
  "data": {
    "id": "incident_statuspage_digitalocean_grb2v0td1nq5",
    "slug": "digitalocean-support-portal-service-disruption-2026-09-16",
    "title": "Support Portal Service Disruption",
    "summary": "Support Portal Service Disruption",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-16T09:48:19.073+00:00",
    "updatedAt": "2026-09-16T21:09:31.524+00:00",
    "resolvedAt": "2026-09-16T21:09:31.508+00:00",
    "provider": {
      "slug": "digitalocean",
      "name": "DigitalOcean"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/digitalocean-support-portal-service-disruption-2026-09-16",
      "api": "/api/v1/incidents/digitalocean-support-portal-service-disruption-2026-09-16",
      "providerHtml": "/providers/digitalocean",
      "alerts": "https://outagedeck.com/account?stack=digitalocean&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "DigitalOcean reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_digitalocean_status",
      "kind": "official_api",
      "name": "DigitalOcean Status",
      "checkedAt": "2026-09-19T04:20:08.866+00:00",
      "stale": false,
      "officialUrl": "http://status.digitalocean.com",
      "statusPageUrl": "http://status.digitalocean.com"
    },
    "updates": [
      {
        "id": "update_statuspage_digitalocean_grb2v0td1nq5_68pdwfsqxmqp",
        "status": "investigating",
        "body": "Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team.\n\nAs a workaround if you're unable to access the Support Portal or need to create a new support ticket, please submit your request via Support Contact form: https://www.digitalocean.com/company/contact/support.\n\nWe apologize for the inconvenience and appreciate your patience while we work to resolve the issue. We'll provide another update as soon as we have more information.",
        "createdAt": "2026-09-16T09:48:19.17+00:00"
      },
      {
        "id": "update_statuspage_digitalocean_grb2v0td1nq5_ldwbdz86z64w",
        "status": "monitoring",
        "body": "The Support Portal and ticket creation are now accessible. Our upstream provider has applied a fix, and we've verified ticket creation and review are working as expected. We'll continue monitoring for the next 2 hours to confirm full stability and will post a final update once the incident is closed. If you're still unable to access the portal, please use our Support Contact form as a backup: https://www.digitalocean.com/company/contact/support\nWe apologize for the disruption and appreciate your patience.",
        "createdAt": "2026-09-16T14:07:22.697+00:00"
      },
      {
        "id": "update_statuspage_digitalocean_grb2v0td1nq5_547yr1cm4z2z",
        "status": "resolved",
        "body": "From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. \n\nOur Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally.\n\nIf you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.",
        "createdAt": "2026-09-16T21:09:31.508+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}