{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-05T02:06:34.213Z"
  },
  "data": {
    "id": "incident_statuspage_digitalocean_76l7xym7jd5m",
    "slug": "digitalocean-agent-timeouts-while-retrieving-data-from-knowledge-bases-2026-07-01",
    "title": "Agent Timeouts While Retrieving Data from Knowledge Bases",
    "summary": "Agent Timeouts While Retrieving Data from Knowledge Bases",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-07-01T06:25:23.492+00:00",
    "updatedAt": "2026-07-02T03:38:53.354+00:00",
    "resolvedAt": "2026-07-02T03:38:53.338+00:00",
    "provider": {
      "slug": "digitalocean",
      "name": "DigitalOcean"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/digitalocean-agent-timeouts-while-retrieving-data-from-knowledge-bases-2026-07-01",
      "api": "/api/v1/incidents/digitalocean-agent-timeouts-while-retrieving-data-from-knowledge-bases-2026-07-01",
      "providerHtml": "/providers/digitalocean",
      "alerts": "https://outagedeck.com/account?stack=digitalocean&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "DigitalOcean reported this event with no impact level.",
    "source": {
      "id": "source_digitalocean_status",
      "kind": "official_api",
      "name": "DigitalOcean Status",
      "checkedAt": "2026-10-05T02:05:01.573+00:00",
      "stale": false,
      "officialUrl": "http://status.digitalocean.com",
      "statusPageUrl": "http://status.digitalocean.com"
    },
    "updates": [
      {
        "id": "update_statuspage_digitalocean_76l7xym7jd5m_nqgvtsqtnf9d",
        "status": "investigating",
        "body": "Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error:\n\n\"Failed to retrieve data from Knowledge base(s) - timeout\"\n\nPlease be assured that we are treating this as a high-priority issue and are actively working to mitigate it.\n\nWe sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.",
        "createdAt": "2026-07-01T06:25:23.581+00:00"
      },
      {
        "id": "update_statuspage_digitalocean_76l7xym7jd5m_kkkh87nrnjgg",
        "status": "identified",
        "body": "Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases.\n\nPlease be assured that our Engineering team is actively working on a fix and is treating this issue with high priority.\n\nWe sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.",
        "createdAt": "2026-07-01T08:39:50.476+00:00"
      },
      {
        "id": "update_statuspage_digitalocean_76l7xym7jd5m_prfxybfxgk61",
        "status": "resolved",
        "body": "This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.",
        "createdAt": "2026-07-02T03:38:53.338+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}