{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:24:14.487Z"
  },
  "data": {
    "id": "incident_statuspage_dialpad_rqlzwccgxnfh",
    "slug": "dialpad-some-customers-may-be-experiencing-issues-with-ivr-2026-05-20",
    "title": "Some customers may be experiencing issues with IVR",
    "summary": "Some customers may be experiencing issues with IVR",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-20T18:58:12.432+00:00",
    "updatedAt": "2026-05-21T00:26:42.963+00:00",
    "resolvedAt": "2026-05-21T00:26:42.948+00:00",
    "provider": {
      "slug": "dialpad",
      "name": "Dialpad"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/dialpad-some-customers-may-be-experiencing-issues-with-ivr-2026-05-20",
      "api": "/api/v1/incidents/dialpad-some-customers-may-be-experiencing-issues-with-ivr-2026-05-20",
      "providerHtml": "/providers/dialpad"
    },
    "impactSummary": "Dialpad reported a major event for the affected tracked services.",
    "source": {
      "id": "source_dialpad_status",
      "kind": "official_api",
      "name": "Dialpad Status",
      "checkedAt": "2026-07-19T12:20:43.238+00:00",
      "officialUrl": "https://status.dialpad.com",
      "statusPageUrl": "https://status.dialpad.com"
    },
    "updates": [
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_jj7bn9nbvg40",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-05-20T18:58:12.525+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_72y0tskx58nx",
        "status": "investigating",
        "body": "We are continuing  to investigate this issue.",
        "createdAt": "2026-05-20T19:36:23.275+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_4sr761tpyhdp",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-05-20T20:26:13.912+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_k5w4rpp2m3d3",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-05-20T21:42:22.342+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_9p1hjzyywb0f",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-05-20T22:18:38.329+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_47tqgn6gl4rj",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-05-20T23:33:22.865+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_z82cd3s18n70",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-05-20T23:55:12.383+00:00"
      },
      {
        "id": "update_statuspage_dialpad_rqlzwccgxnfh_3hz7b9gvmqjm",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-21T00:26:42.948+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}