{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T21:25:56.515Z"
  },
  "data": {
    "id": "incident_statuspage_dialpad_dc53p1xfjqs2",
    "slug": "dialpad-some-customers-may-be-experiencing-issues-making-or-receiving-calls-2026-10-19",
    "title": "Some customers may be experiencing issues making or receiving calls.",
    "summary": "Some customers may be experiencing issues making or receiving calls.",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-20T01:44:47.556+00:00",
    "updatedAt": "2026-10-20T09:21:29.899+00:00",
    "resolvedAt": "2026-10-20T09:21:29.876+00:00",
    "provider": {
      "slug": "dialpad",
      "name": "Dialpad"
    },
    "affectedServices": [
      {
        "slug": "dialpad-calling",
        "name": "Calling"
      }
    ],
    "links": {
      "html": "/incidents/dialpad-some-customers-may-be-experiencing-issues-making-or-receiving-calls-2026-10-19",
      "api": "/api/v1/incidents/dialpad-some-customers-may-be-experiencing-issues-making-or-receiving-calls-2026-10-19",
      "providerHtml": "/providers/dialpad",
      "alerts": "https://outagedeck.com/account?stack=dialpad&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Dialpad reported a major event for the affected tracked services.",
    "source": {
      "id": "source_dialpad_status",
      "kind": "official_api",
      "name": "Dialpad Status",
      "checkedAt": "2026-10-21T21:20:11.818+00:00",
      "stale": false,
      "officialUrl": "https://status.dialpad.com",
      "statusPageUrl": "https://status.dialpad.com"
    },
    "updates": [
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_flc78dkv0krw",
        "status": "investigating",
        "body": "We are investigating a potential outage for some customers.",
        "createdAt": "2026-10-20T01:44:47.835+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_w81g4sjg2w9r",
        "status": "investigating",
        "body": "We are continuing to investigate the issue. Next update in 30 minutes.",
        "createdAt": "2026-10-20T02:18:20.454+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_c5d9x0y0dlwb",
        "status": "investigating",
        "body": "We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.",
        "createdAt": "2026-10-20T02:45:24.002+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_ll834dkcyntv",
        "status": "investigating",
        "body": "We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.",
        "createdAt": "2026-10-20T03:16:21.678+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_wl2bwfhcvqsb",
        "status": "investigating",
        "body": "Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.",
        "createdAt": "2026-10-20T03:46:57.281+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_6wffkyqb8xvj",
        "status": "investigating",
        "body": "We are continuing to test the fix. Next update within 30 minutes.",
        "createdAt": "2026-10-20T04:16:58.187+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_qjszxvp8brxc",
        "status": "identified",
        "body": "The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.",
        "createdAt": "2026-10-20T04:54:47.318+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_f1fp635hw152",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-10-20T05:17:01.755+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_rdlvf062z1z6",
        "status": "investigating",
        "body": "Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.",
        "createdAt": "2026-10-20T07:28:20.382+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_ys5jrjdp1nhq",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-10-20T08:57:41.583+00:00"
      },
      {
        "id": "update_statuspage_dialpad_dc53p1xfjqs2_2tntpf4d3xbb",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-10-20T09:21:29.876+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}