{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-22T17:10:23.044Z"
  },
  "data": {
    "id": "incident_statuspage_dialpad_z0rwm3qz2rrv",
    "slug": "dialpad-some-contact-center-agents-may-be-experiencing-issues-with-being-unable-2026-08-21-m3qz2rrv",
    "title": "Some contact center agents may be experiencing issues with being unable to complete a call wrap-up",
    "summary": "Some contact center agents may be experiencing issues with being unable to complete a call wrap-up",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-21T16:21:23.101+00:00",
    "updatedAt": "2026-08-21T17:09:57.214+00:00",
    "resolvedAt": "2026-08-21T17:09:57.197+00:00",
    "provider": {
      "slug": "dialpad",
      "name": "Dialpad"
    },
    "affectedServices": [
      {
        "slug": "dialpad-ai",
        "name": "Dialpad Ai & Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/dialpad-some-contact-center-agents-may-be-experiencing-issues-with-being-unable-2026-08-21-m3qz2rrv",
      "api": "/api/v1/incidents/dialpad-some-contact-center-agents-may-be-experiencing-issues-with-being-unable-2026-08-21-m3qz2rrv",
      "providerHtml": "/providers/dialpad",
      "alerts": "https://outagedeck.com/account?stack=dialpad&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Dialpad reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_dialpad_status",
      "kind": "official_api",
      "name": "Dialpad Status",
      "checkedAt": "2026-08-22T17:05:03.143+00:00",
      "officialUrl": "https://status.dialpad.com",
      "statusPageUrl": "https://status.dialpad.com"
    },
    "updates": [
      {
        "id": "update_statuspage_dialpad_z0rwm3qz2rrv_q3l00bz98bxn",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-08-21T16:21:23.206+00:00"
      },
      {
        "id": "update_statuspage_dialpad_z0rwm3qz2rrv_9vrpkm8gkfcq",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.",
        "createdAt": "2026-08-21T16:42:49.019+00:00"
      },
      {
        "id": "update_statuspage_dialpad_z0rwm3qz2rrv_7s35r6f97s7v",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-21T17:09:57.197+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}