{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T00:19:56.512Z"},"data":{"id":"incident_statuspage_confluence_7lx9dwy4g7gf","slug":"confluence-delays-in-processing-incoming-emails-work-item-notifications-and-2026-06-10-dwy4g7gf","title":"Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps","summary":"Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps","status":"resolved","severity":"minor","startedAt":"2026-06-10T06:14:02.078+00:00","updatedAt":"2026-06-10T06:31:04.956+00:00","resolvedAt":"2026-06-10T06:31:04.92+00:00","provider":{"slug":"confluence","name":"Confluence"},"affectedServices":[{"slug":"confluence-authentication","name":"Authentication & Administration"},{"slug":"confluence-automation","name":"Automations & Notifications"},{"slug":"confluence-content","name":"Content & Editing"}],"links":{"html":"/incidents/confluence-delays-in-processing-incoming-emails-work-item-notifications-and-2026-06-10-dwy4g7gf","api":"/api/v1/incidents/confluence-delays-in-processing-incoming-emails-work-item-notifications-and-2026-06-10-dwy4g7gf","providerHtml":"/providers/confluence"},"impactSummary":"Confluence reported a minor event for the affected tracked services.","source":{"id":"source_confluence_status","kind":"official_api","name":"Confluence Status","checkedAt":"2026-07-08T00:15:02.468+00:00","officialUrl":"https://confluence.status.atlassian.com","statusPageUrl":"https://confluence.status.atlassian.com"},"updates":[{"id":"update_statuspage_confluence_7lx9dwy4g7gf_ym0z5kwv3r1p","status":"investigating","body":"We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps.\n\nOur team is looking into this with urgency and we will provide further update within one hour as our investigation continues.","createdAt":"2026-06-10T06:14:02.268+00:00"},{"id":"update_statuspage_confluence_7lx9dwy4g7gf_4cy2dn120ws8","status":"identified","body":"Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products. \n\nAt this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers.\n\nWe will provide further update within one hour or when we have seen a full recovery of all task processing across these products.","createdAt":"2026-06-10T06:14:03.881+00:00"},{"id":"update_statuspage_confluence_7lx9dwy4g7gf_8jd94h680d8b","status":"monitoring","body":"Our team has now determined that performance has returned to expected levels for those impacted by this incident.\n\nAdditional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway.\n\nWe are now monitoring for the full recovery of performance across all products and will update when we are confident this issue is fully resolved, or within one hour, whichever is sooner.","createdAt":"2026-06-10T06:14:06.01+00:00"},{"id":"update_statuspage_confluence_7lx9dwy4g7gf_2y1p1qn67y0h","status":"resolved","body":"We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected.\n\nWe apologize for any inconvenience that this issue may have caused.","createdAt":"2026-06-10T06:31:04.92+00:00"}],"access":{"plan":"public","keyed":false}}}