{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T00:03:34.036Z"},"data":{"id":"incident_statuspage_circleci_njbxb52z1g1y","slug":"circleci-some-customers-are-unable-to-access-their-organizations-2026-06-29","title":"Some customers are unable to access their organizations","summary":"Some customers are unable to access their organizations","status":"resolved","severity":"minor","startedAt":"2026-06-29T10:23:34.6+00:00","updatedAt":"2026-07-06T17:17:47.423+00:00","resolvedAt":"2026-06-29T16:58:09.761+00:00","provider":{"slug":"circleci","name":"CircleCI"},"affectedServices":[{"slug":"circleci-ui","name":"UI & API"}],"links":{"html":"/incidents/circleci-some-customers-are-unable-to-access-their-organizations-2026-06-29","api":"/api/v1/incidents/circleci-some-customers-are-unable-to-access-their-organizations-2026-06-29","providerHtml":"/providers/circleci"},"impactSummary":"CircleCI reported a minor event for the affected tracked services.","source":{"id":"source_circleci_status","kind":"official_api","name":"CircleCI Status","checkedAt":"2026-07-07T23:30:23.894+00:00","officialUrl":"https://status.circleci.com","statusPageUrl":"https://status.circleci.com"},"updates":[{"id":"update_statuspage_circleci_njbxb52z1g1y_h8kjhwqt6qsw","status":"investigating","body":"We are investigating reports that some customers are unable to access their organizations in CircleCI. Those affected may see errors when loading their organizations.\n\nOur engineering team is actively investigating.","createdAt":"2026-06-29T10:23:34.689+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_hgn9rk43q6zv","status":"investigating","body":"We are continuing to investigate reports that some customers are unable to access their organizations in CircleCI. Those affected may see errors when loading their organizations.\n\nOur engineering team are still working to identify the cause. We will share another update as soon as we have more information.","createdAt":"2026-06-29T11:33:18.334+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_c3wfbb1564sc","status":"investigating","body":"We are still investigating reports that some customers cannot access their organizations in CircleCI.\n\nEarly findings suggest the problem may be related to GitHub authorization, where affected users receive a 403 from GitHub indicating the resource is SAML protected and the OAuth token may not be authorized.\n\nWe have not yet confirmed this as the root cause. As a potential workaround, some users may be able to restore access by performing a re-authentication: https://support.circleci.com/hc/en-us/articles/360051228052-How-to-Perform-a-Re-Authentication\n\nWe will post another update once we have more certainty.","createdAt":"2026-06-29T11:44:24.244+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_qt28pgmwd5mk","status":"investigating","body":"We are continuing to investigate reports that some customers cannot access their organizations in CircleCI.\n\nOur investigation continues to point to an authorization issue between CircleCI and GitHub. Some affected users have received a 403 from GitHub indicating the resource is SAML protected and the OAuth token may not be authorized.\n\nWe previously shared re-authenticating as a potential workaround. We have since received reports that this didn't restore access for all affected customers, so we don't consider it a reliable resolution at this time.\n\nOur engineering team is continuing to investigate this to determine the cause and next steps. We will post another update as soon as we have more information.\n\nWe apologize for the continued disruption and appreciate your patience.","createdAt":"2026-06-29T12:16:01.482+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_tzr2cys1pf4n","status":"identified","body":"We have identified the cause of errors accessing orgs. We are implementing a fix, and will monitor for recovery as the change rolls out.","createdAt":"2026-06-29T15:54:53.078+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_qgplkr1zcwf4","status":"monitoring","body":"Error rates viewing orgs are recovering. We will continue to monitor to verify the fix resolves the issues.","createdAt":"2026-06-29T16:44:57.376+00:00"},{"id":"update_statuspage_circleci_njbxb52z1g1y_y83qzsprcnjl","status":"resolved","body":"This incident has been resolved.","createdAt":"2026-06-29T16:58:09.761+00:00"}],"access":{"plan":"public","keyed":false}}}