{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-07T00:38:17.579Z"},"data":{"id":"incident_statuspage_canva_9xsln5660h1s","slug":"canva-users-are-encountering-issues-with-accessing-or-using-canva-2025-10-20","title":"Users are encountering issues with accessing or using Canva.","summary":"Users are encountering issues with accessing or using Canva.","status":"resolved","severity":"critical","startedAt":"2025-10-20T08:09:05+00:00","updatedAt":"2025-10-20T21:43:03.024+00:00","resolvedAt":"2025-10-20T21:43:03.004+00:00","provider":{"slug":"canva","name":"Canva"},"affectedServices":[],"links":{"html":"/incidents/canva-users-are-encountering-issues-with-accessing-or-using-canva-2025-10-20","api":"/api/v1/incidents/canva-users-are-encountering-issues-with-accessing-or-using-canva-2025-10-20","providerHtml":"/providers/canva"},"impactSummary":"Canva reported a critical event for the affected tracked services.","source":{"id":"source_canva_status","kind":"official_api","name":"Canva Status","checkedAt":"2026-07-07T00:35:01.696+00:00","officialUrl":"https://www.canvastatus.com","statusPageUrl":"https://www.canvastatus.com"},"updates":[{"id":"update_statuspage_canva_9xsln5660h1s_z2slhv95rc4m","status":"investigating","body":"We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.","createdAt":"2025-10-20T07:14:23.504+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_2t1gy1qdyk03","status":"investigating","body":"We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.","createdAt":"2025-10-20T08:06:55.041+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_x87mmkvfprk2","status":"investigating","body":"We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.","createdAt":"2025-10-20T08:09:05.333+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_0p45blhs69g0","status":"investigating","body":"We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.","createdAt":"2025-10-20T08:14:51.724+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_tvc3njzsqtjl","status":"investigating","body":"We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.","createdAt":"2025-10-20T08:16:08.49+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_qfpf5jpkmdf1","status":"investigating","body":"We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.","createdAt":"2025-10-20T09:17:47.234+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_h5354v15slwz","status":"identified","body":"We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.","createdAt":"2025-10-20T09:43:46.761+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_67c4v53fhk10","status":"monitoring","body":"We are seeing significant recovery. We are continuing to monitor.","createdAt":"2025-10-20T09:56:22.4+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_j0jh83crx93d","status":"monitoring","body":"We are seeing significant recovery. We are continuing to monitor.","createdAt":"2025-10-20T10:07:59.074+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_bmgz62d1tvyk","status":"monitoring","body":"We have seen the majority of functionality recovered. Users may still see issues with downloading designs.","createdAt":"2025-10-20T10:27:36.774+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_47x254rp983x","status":"monitoring","body":"We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T12:45:17.215+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_xp58c4sbgskv","status":"monitoring","body":"Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T13:01:36.725+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_y3ncjnzz4rfn","status":"monitoring","body":"Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T13:15:09.815+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_5689hpsyhjfp","status":"monitoring","body":"Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T13:30:28.876+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_jby1pdvjt3gr","status":"monitoring","body":"Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T13:53:36.543+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_7ywqz7wq8bg5","status":"monitoring","body":"Users may still see issues with downloading designs. We are continuing to monitor.","createdAt":"2025-10-20T14:18:08.749+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_cxdhzwb0spwk","status":"monitoring","body":"Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.","createdAt":"2025-10-20T14:27:40.069+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_08jr7tm3nwwn","status":"monitoring","body":"Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.","createdAt":"2025-10-20T14:54:16.849+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_b78wrx220mnk","status":"monitoring","body":"Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.","createdAt":"2025-10-20T15:26:58.431+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_tq48jnzp77jd","status":"identified","body":"Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.","createdAt":"2025-10-20T15:42:11.831+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_k3nzq0c5djf8","status":"identified","body":"Most of Canva and our features have come back online. Our team is actively investigating:\n- slowness related issues when downloading designs\n- errors related to generating images/video\n- errors creating or finding designs","createdAt":"2025-10-20T16:12:35.049+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_5x4wxx1p1hvn","status":"identified","body":"Most of Canva and our features have come back online. Our team is actively investigating:\n- loading designs on homepage (refresh sometimes works)\n- slowness related issues when downloading designs\n- errors related to generating images/video\n- errors creating or finding designs","createdAt":"2025-10-20T16:45:48.861+00:00"},{"id":"update_statuspage_canva_9xsln5660h1s_rnlw9ndx1rb8","status":"resolved","body":"The issue has been resolved.","createdAt":"2025-10-20T21:43:03.004+00:00"}],"access":{"plan":"public","keyed":false}}}