{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-24T10:18:44.775Z"
  },
  "data": {
    "id": "incident_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA",
    "slug": "aiven-customer-using-legacy-md5-password-cannot-connect-through-pgbouncer-2025-09-30",
    "title": "Customer using legacy MD5 password cannot connect through pgbouncer",
    "summary": "Customer using legacy MD5 password cannot connect through pgbouncer",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2025-09-30T21:47:50+00:00",
    "updatedAt": "2026-03-12T18:31:00+00:00",
    "resolvedAt": "2025-10-01T05:48:41+00:00",
    "provider": {
      "slug": "aiven",
      "name": "Aiven"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aiven-customer-using-legacy-md5-password-cannot-connect-through-pgbouncer-2025-09-30",
      "api": "/api/v1/incidents/aiven-customer-using-legacy-md5-password-cannot-connect-through-pgbouncer-2025-09-30",
      "providerHtml": "/providers/aiven"
    },
    "impactSummary": "Aiven reported a major event for the affected tracked services.",
    "source": {
      "id": "source_aiven_status",
      "kind": "official_status_page",
      "name": "Aiven Status",
      "checkedAt": "2026-07-23T12:00:00Z",
      "officialUrl": "https://status.aiven.io",
      "statusPageUrl": "https://status.aiven.io"
    },
    "updates": [
      {
        "id": "update_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA_01K6E9H61QRQ625WQSGJW6G5K2",
        "status": "investigating",
        "body": "We have identified an issue affecting our customer using legacy MD5 password cannot connect through pgbouncer.\n\nOur engineering team is actively working to identify the root cause and restore the service.\n\nWe appreciate your patience and will share another update once we have identified the issue.",
        "createdAt": "2025-09-30T21:47:50+00:00"
      },
      {
        "id": "update_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA_01K6ED5YYBC1P1SVV7FEXT4AZK",
        "status": "investigating",
        "body": "Our engineering team is still actively working to identify the root cause.\n\nWe appreciate your patience and will share another update once we have identified the issue.",
        "createdAt": "2025-09-30T22:51:36+00:00"
      },
      {
        "id": "update_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA_01K6EGARTHM6X7BHQPJCPD2QEX",
        "status": "identified",
        "body": "We have identified the root cause of the issue affecting the services.  \n\nWe are actively working to resolve this issue.  \n\nWe apologise for the inconvenience caused by this issue. We will provide a further update in approximately 30 minutes.",
        "createdAt": "2025-09-30T23:46:40+00:00"
      },
      {
        "id": "update_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA_01K6ES99XQN562JJG4D6XKZHAV",
        "status": "monitoring",
        "body": "We have identified the root cause of the issue and are currently rolling out a mitigation to affected customers.\n\nWe expect the issue to be resolved soon.\n\nPlease reach out to the Aiven support team if you're still encountering issues connecting through PGBouncer.",
        "createdAt": "2025-10-01T02:23:09+00:00"
      },
      {
        "id": "update_statuspage_aiven_01K6E9H61QD6GVNQVDVTXJWWAA_01K6F51MQPPJY5Y96CMYXERMVH",
        "status": "resolved",
        "body": "We have resolved the underlying cause of issue affecting our customers using legacy MD5 password cannot connect through pgbouncer.\n\nShould any further issues be encountered, please reach out to support via the Aiven console.\n\nWe apologise for the inconvenience caused by this issue, and commit to analysing and improving our platform to avoid future incidents similar to this one.",
        "createdAt": "2025-10-01T05:48:41+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}