{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:22:17.267Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_3h08ygdkcwtm",
    "slug": "aircall-workspace-app-error-loading-conversations-2026-05-19",
    "title": "Workspace App - Error loading conversations",
    "summary": "Workspace App - Error loading conversations",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-19T15:48:30.379+00:00",
    "updatedAt": "2026-05-19T17:15:27.583+00:00",
    "resolvedAt": "2026-05-19T17:15:27.564+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aircall-workspace-app-error-loading-conversations-2026-05-19",
      "api": "/api/v1/incidents/aircall-workspace-app-error-loading-conversations-2026-05-19",
      "providerHtml": "/providers/aircall"
    },
    "impactSummary": "Aircall reported a major event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-07-19T11:20:44.348+00:00",
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_3h08ygdkcwtm_lrj2hdm20xbg",
        "status": "investigating",
        "body": "We are currently investigating an issue with loading conversations, impacting Aircall Workspace App",
        "createdAt": "2026-05-19T15:48:30.517+00:00"
      },
      {
        "id": "update_statuspage_aircall_3h08ygdkcwtm_bg2dp25g35xl",
        "status": "investigating",
        "body": "We continue the path of identifying the issue. We will provide further updates as soon as progress is made.",
        "createdAt": "2026-05-19T16:16:25.139+00:00"
      },
      {
        "id": "update_statuspage_aircall_3h08ygdkcwtm_rmz96mgcbfs9",
        "status": "identified",
        "body": "We identified the issue. Mitigation measures are in progress.",
        "createdAt": "2026-05-19T16:30:52.496+00:00"
      },
      {
        "id": "update_statuspage_aircall_3h08ygdkcwtm_t7w9f752kss1",
        "status": "monitoring",
        "body": "The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. \nWe will continue monitoring system performance over the upcoming moments to ensure full resolution.",
        "createdAt": "2026-05-19T16:35:56.347+00:00"
      },
      {
        "id": "update_statuspage_aircall_3h08ygdkcwtm_14b7cftssncm",
        "status": "resolved",
        "body": "The error loading conversations has been fully resolved, and the Workspace App is performing normally.\nWe appreciate your patience and understanding while we worked to restore normal functionality. \nIf you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.",
        "createdAt": "2026-05-19T17:15:27.564+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}