{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-22T22:02:15.684Z"
  },
  "data": {
    "id": "incident_statuspage_acquia_h97qtbwysj8m",
    "slug": "acquia-acquia-cloud-platform-management-services-temporarily-unavailable-2026-10-21",
    "title": "Acquia Cloud Platform management services temporarily unavailable",
    "summary": "Acquia Cloud Platform management services temporarily unavailable",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-21T18:15:27.236+00:00",
    "updatedAt": "2026-10-22T20:39:12.654+00:00",
    "resolvedAt": "2026-10-22T20:30:43+00:00",
    "provider": {
      "slug": "acquia",
      "name": "Acquia"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/acquia-acquia-cloud-platform-management-services-temporarily-unavailable-2026-10-21",
      "api": "/api/v1/incidents/acquia-acquia-cloud-platform-management-services-temporarily-unavailable-2026-10-21",
      "providerHtml": "/providers/acquia",
      "alerts": "https://outagedeck.com/account?stack=acquia&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Acquia reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_acquia_status",
      "kind": "official_api",
      "name": "Acquia Status",
      "checkedAt": "2026-10-22T22:00:12.513+00:00",
      "stale": false,
      "officialUrl": "https://status.acquia.com",
      "statusPageUrl": "https://status.acquia.com"
    },
    "updates": [
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_mf979r8ydj2q",
        "status": "identified",
        "body": "As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS.\r\nYour applications remain online and available to visitors, and you can still sign in to Drupal.\r\nDuring this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance.\r\nAcquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) .\r\nMaintenance reference #7614",
        "createdAt": "2026-10-21T18:15:27.305+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_c6p8h3fszdgk",
        "status": "identified",
        "body": "As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.\r\nWe understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support\r\n\r\nWe are continuing to monitor the situation and will provide further updates as more information becomes available.",
        "createdAt": "2026-10-21T20:02:44.522+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_4x1t7l0b529z",
        "status": "identified",
        "body": "As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.\r\nWe understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support\r\n\r\nWe are continuing to monitor the situation and will provide further updates as more information becomes available.",
        "createdAt": "2026-10-21T20:03:24.103+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_d8f2phn76rjd",
        "status": "identified",
        "body": "Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. \r\n\r\nYour applications remain online and available to visitors, and you can still sign in to Drupal.\r\n\r\nWe understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support\r\n\r\nWe are continuing to monitor the situation and will provide further updates as more information becomes available.",
        "createdAt": "2026-10-21T21:11:09.668+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_2mkvncytyq9s",
        "status": "identified",
        "body": "Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.\r\n\r\nYour applications remain online and available to visitors, and you can still sign in to Drupal.\r\n\r\nWe understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support\r\n\r\nWe are continuing to monitor the situation and will provide further updates as more information becomes available.",
        "createdAt": "2026-10-21T22:00:32.712+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_s8h4smfw8704",
        "status": "identified",
        "body": "Acquia continues to address the critical PHP security release across our products. Here is the current status:\r\n\r\nPatching progress:\r\n\r\nAll Acquia customer applications have been patched.\r\nAcquia is still pending an operating system security update from external services to restore our disabled backend services.\r\nAs a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.\r\nOur external service has indicated that this update is expected on 22 October 2026.\r\nAcquia is working internally on alternative options to restore services as soon as possible.\r\n\r\nCurrent Status:\r\n\r\nAcquia Cloud Platform:\r\n\r\nYour applications remain online and you can sign in to Drupal.\r\nYou cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.\r\n\r\nAcquia Support:\r\n\r\nSome support systems are degraded, and you may not be able to submit support tickets.\r\nFor urgent issues, contact the Acquia Support team directly via phone.\r\nPlease refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .\r\n\r\nAcquia Campaign Studio and Acquia Campaign Factory:\r\n\r\nInstances are temporarily offline.\r\n\r\nAcquia Site Studio:\r\n\r\nThe Site Studio API is unavailable.\r\nYou cannot edit pages that use a Site Studio layout canvas\r\n\r\nAcquia Web Governance:\r\n\r\nYou can continue to use Acquia Web Governance.\r\nStatistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.\r\n\r\nIf you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.\r\n\r\nCustomer Action:\r\n\r\nNo action is required.\r\nFor ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.",
        "createdAt": "2026-10-21T23:20:51.813+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_9v6nhl1qfvmr",
        "status": "identified",
        "body": "Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online. \r\n\r\nCore services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational. \r\n\r\nWork continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.",
        "createdAt": "2026-10-22T04:28:51.473+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_v7777frsqy4y",
        "status": "monitoring",
        "body": "We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.",
        "createdAt": "2026-10-22T06:33:52.056+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_hqn6jy5fzxhr",
        "status": "identified",
        "body": "All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.",
        "createdAt": "2026-10-22T07:48:29.064+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_bnfddqnxmjp0",
        "status": "identified",
        "body": "Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.",
        "createdAt": "2026-10-22T11:57:09.094+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_fmfm4wvld5h2",
        "status": "identified",
        "body": "We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.",
        "createdAt": "2026-10-22T14:16:47.999+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_9hfqdw3bhxc9",
        "status": "identified",
        "body": "We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.",
        "createdAt": "2026-10-22T16:40:52.239+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_q0jq664hltgv",
        "status": "monitoring",
        "body": "Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.\r\n\r\nThe Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.\r\n\r\nAcquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.",
        "createdAt": "2026-10-22T18:29:28.865+00:00"
      },
      {
        "id": "update_statuspage_acquia_h97qtbwysj8m_mzw1975tnhh6",
        "status": "resolved",
        "body": "All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online.\nThis incident is now resolved. Thank you for your patience while our teams worked to restore services.\n\nIf you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.",
        "createdAt": "2026-10-22T20:30:43.558+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}